Customer Service: - Greet customers warmly and assist them in finding products. - Answer customer inquiries and provide information about products and services. - Resolve customer complaints or concerns in a professional and timely manner. - Build and maintain positive relationships with customers. Sales: - Achieve sales targets and goals set by the store management. - Utilize effective selling techniques to promote products and maximize sales. - Upsell and cross-sell products to increase the average transaction value. Product Knowledge: - Stay informed about the features and benefits of products. - Provide accurate and detailed Punctuality and discipline: - Making sure able to be on time during your shift and be disciplined while working. Merchandising and cleanliness: - Ensure that products are properly displayed and organized on shelves. - Implement merchandising strategies to attract customers and enhance the visual appeal of the store. - Make sure shelves and brand store is clean and upkeep.

Customer Service: - Greet customers warmly and assist them in finding products. - Answer customer inquiries and provide information about products and services. - Resolve customer complaints or concerns in a professional and timely manner. - Build and maintain positive relationships with customers. Sales: - Achieve sales targets and goals set by the store management. - Utilize effective selling techniques to promote products and maximize sales. - Upsell and cross-sell products to increase the average transaction value. Product Knowledge: - Stay informed about the features and benefits of products. - Provide accurate and detailed Punctuality and discipline: - Making sure able to be on time during your shift and be disciplined while working. Merchandising and cleanliness: - Ensure that products are properly displayed and organized on shelves. - Implement merchandising strategies to attract customers and enhance the visual appeal of the store. - Make sure shelves and brand store is clean and upkeep.

Essential Duties and Responsibilities of an Inventory • Develops and implements procedures for ensuring that adequate inventory levels are present. • Identifies and optimizes common inventory items. • Works with other teams including sales, shipping and purchasing. • Ensures that inventory counts are completed regularly and in a timely manner. • Audits the facility’s entire inventory on a regular basis and provides reports to management. • Instructs others on how and where to return defective goods. • Keeps a particular area for returned goods tidy and clean. • Undertake any task as instructed by Manager/Supervisor. Required Knowledge, Skills and Abilities • Demonstrates the ability to quickly adapt to changing conditions and solve problems immediately. • Shows the ability to work well under pressure, such as when inventory deliveries or shipments become late or forgotten. • Possesses effective written and verbal communication skills; displays reading comprehension skills. • Exhibits the ability to work well with others and maintain organization between cross-related departments. • Displays the ability to multitask and handle multiple issues at the same time without stress.

Responsibilities for Client Executive: –Establish relationships with existing and new clients - Find new prospects and new customers -Closing sales deals over the phone and maintaining good relationships with existing customers (Telemarketing) - Strive to improve customer satisfaction through excellent customer service - Identify and respond to client needs - Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in - Follow up on customer orders as necessary - Anticipate the needs of clients and address them accordingly - Meet with customers to determine their specific needs and wants, making suggestions as appropriate - The patience and ability to engage customers in conversation

The HR Business Partner will serve as a strategic partner to business leaders and provide expert guidance on various HR initiatives and processes. The role requires a strong blend of HR expertise, business acumen, and a proactive approach to driving organizational success through effective people strategies. Key responsibilities: in resourcing, capability building, engagement, wellness, and continous improvement on the business. General - Partner with business leaders to address employee relations matters, providing coaching, guidance, and resolution support as needed. - Lead and support organizational change initiatives, fostering a positive and adaptive culture within the organization. - Ensures proper documentation of all activities - Ensure and practice the outmost protection of office’s confidentiality. - Ensures the security and upholding a proper filing system. - Attends and commits to regular monthly interactions with CC, ECC and TA. - Provide a friendly, courteous and professional service at all times. - Handles line managers and enquiries in a courteous, efficient and prompt manner, whilst feeding back a prompt follow up. - Adheres to rules and regulations established in the employee handbook and the company policies concerning fire, health & safety. - To live Vision, Mission and Core Values in daily correspondence. - To maintain a high standard of personal appearance and hygiene - To attend training sessions and meetings as and when required. - To be flexible in your job function and perform any other reasonable duties and responsibilities - Exercise responsible management and behavior at all times and positively representing the company. - Respond to request to undertake any reasonable tasks and secondary duties to changes as dictated by the company, industry and company.

Barista Job Descriptions: The Barista operates in the front-of-house operations to take orders and key sales order into the cash register. He/She prepares blended and cold drinks according to the company's drink recipes and procedures. He/She weighs, grinds and packs coffee as per customer's orders. He/She sells and serves baked goods and miscellaneous food items to customers. He/She is required to provide positive customer experience. Prepare and serve great espresso and coffee drinks and be the Coffee Expert of our store. Excellent knowledge of coffees, their origins, their flavours, notes, and aromas, along with the various methods of brewing, preparation, and presentation. Barista Tasks: • Establish relationships for customer confidence. • Facilitate effective communication and engagement at the workplace. • Facilitate effective work teams. • Follow food and beverage safety and hygiene policies and procedures. • Interact with and serve guests. • Maintain food and beverage service environment. • Maintain workplace safety and health policies and procedures. • Manage productivity improvement. • Prepare and serve cold beverages. • Prepare and serve hot beverages. • Prepare for beverage service. • Provide specialty coffee service.

Responsibilities for Sales Agent - Establish relationships with new customers - Find new prospects and new customers - Maintain and grow relationships with existing customers - Strive to improve customer satisfaction through excellent customer service - Identify and respond to client needs - Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in - Follow up on customer orders as necessary - Anticipate the needs of clients and address them accordingly - Meet with customers to determine their specific needs and wants, making suggestions as appropriate

The scope of employees’ work shall include, but not limited to the following: Assist customers with: - Locating products in the store and escorting them to the right shelves. - Process customer transactions and keep records of any transactional activity - Provide customers with information about products, services, and sales discounts. - Responds to customer’s inquiries about items’ availability at other branches including pricing. - Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. Shop Maintenance - Maintaining the cleanliness of the store and the checkout area - Maintain proper product display while ensuring the company’s image and standards. - Assist in stock replenishment and keep track of inventory items. - Keep track of inventory items. Reporting - Report pricing discrepancies and loss and/or damage of products to the Store Supervisor, Operation Executive, and Operation Manager. - Report any customer complaints for future records. - Alerts management of any potential issues relating to daily operations. Others: - Complete and assist with tasks assigned by the Operation Executive and Operation Manager. - Any other relevant tasks may be assigned from time to time related to the shop’s operation such as providing assistance with the stock counting and allocation at the warehouse when the new stock shipment arrives. - Employees will be expected to assist and work at other locations of the branch for both circumstances, planned or unplanned employee absences. (i.e illness, vacation or emergency leave).

Roles & Responsibilities - Greet customers warmly and assist them in finding products. - Answer customer inquiries and provide accurate information about products and services. - Resolve customer complaints or concerns in a professional and timely manner. - Build and maintain positive relationships with customers. - Achieve sales targets and goals set by the management. - Utilise effective selling techniques to promote products and maximise sales. - Daily posting on social media to increase social media presence of brand and products. - Upsell and cross-sell products to increase the average transaction value. - Stay informed about the features and benefits of products. - Making sure to be on time during your shift and be disciplined while working. - Ensure that products are properly displayed and organized in store. - Implement merchandising strategies to attract customers and enhance the visual appeal of the store. - Make sure shelves and store is clean and upkeep.

ROLES & RESPONSIBILITIES - Create visually appealing videos and graphics for various platforms, including social media, websites and marketing materials. - Develop high quality visual assets that showcase the features and aesthetics of different products. - Conceptualise, script, shoot and edit engagin video content to promote product collections. - Utilize video editing software to engance and optimise product videos for online platforms. - Capture high quality images of products for use in digital and print materials. - Ensure consistency in photographic style and maintain a cohesive visual identity across all content. - Design and produce content tailored for various social media channels, with a focus on instagram, Facebook and Tiktok - Create and execute marketing strategies, campaigns and events to generate leads and drive sales. - Collaborate with internal teams and external vendors to ensure successful event or campaign executive. - Analyse digital and marketing performance, prepare reports and make recommendations for improvement - Continuously improve visual content based on performance analytics and feedback. - Work closely with sales and other departments to understand campaign and sales objectives. - Stay informed about industry trends and competitor strategies to inform and improve visual content creation that resonates with the target audience. - Manage multiple projects simultaneously, ensuring timely delivey of high quality visual assets.