Key Responsibilities: 1. Customer Service: • Greet customers in a friendly manner. • Keep customer well informed on schedule changes. • Maintain good communication with customers. • Provide basic instructions and troubleshooting support to customers experiencing issues. • Address customer inquiries and concerns related to the customer’s product. 2. Cleaning and Sanitization: • Vacuum, clean and sanitize chair surfaces, including upholstery and control panels. • Apply leather polish to all leather surface of massage chair • Apply sufficient amount of grease to the mechanism and rail track of massage chair. • Vacuum, clean and sanitize fitness product surfaces, mat and display. • Lubricate treadmill running mat. 3. Documentation and reporting: • Update customer’s service card. • Ensure service form are completed and sign-off by customer. • Update completed task to admin and Easyown system on daily basis. • Report back if there’s issue or fault of customer’s product 4. Quality Control: • Conduct quality and functional checks to ensure that massage chairs meet established standards. • Report any issues or patterns to Admin for further analysis and actions.

1. Perform brazing tasks, including brazing copper pipes on compressors, with precision and quality. 2. Clean and maintain external and internal components of Cuckoo products to ensure optimal functionality and appearance. 3. Organize and manage the stock inventory in the company warehouse, ensuring proper labeling, storage, and accessibility. 4. Conduct general repairs and troubleshooting of Cuckoo products to maintain operational efficiency.

Inventory Controller Job Scope Key Responsibilities: 1. Inventory Management: 2. Stock Replenishment: 3. Stock Organization and Storage: 4. Supplier Coordination: 5. Inventory Reporting: 6. Data Analysis and Forecasting: 7. Compliance and Documentation: 8. Team Collaboration: Delivery Coordinator Job Scope Key Responsibilities: 1. Delivery Scheduling: 2. Order Processing: 3. Inventory and Stock Management: 4. Delivery Performance Monitoring: Both roles require good organizational skills, attention to detail, and the ability to collaborate with other staffs to ensure smooth operations.

Responsibilities for Client Executive: –Establish relationships with existing and new clients - Find new prospects and new customers -Closing sales deals over the phone and maintaining good relationships with existing customers (Telemarketing) - Strive to improve customer satisfaction through excellent customer service - Identify and respond to client needs - Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in - Follow up on customer orders as necessary - Anticipate the needs of clients and address them accordingly - Meet with customers to determine their specific needs and wants, making suggestions as appropriate - The patience and ability to engage customers in conversation