• Achieve sales targets and goals set by the management. • Implement suitable selling strategies to promote products and maximise sales. • Create and post suitable social media content to get leads and drive sales. • Greet customers warmly and assist them in finding products. • Answer customer inquiries and provide accurate information about products and services. • Resolve customer complaints or concerns in a professional and timely manner. • Build and maintain positive relationships with customers. • Upsell and cross-sell products to increase the average transaction value. • Stay informed about the features and benefits of products. • Implement merchandising strategies to attract customers and enhance the visual appeal of the store. • Making sure to be on time during your shift and be disciplined while working. • Ensure that products are properly displayed and organized in store. • Maintain cleanliness of the store.

• Call clients and schedule appointments for installation and servicing. • Attend and resolve clients issues within the turnaround time. • Investigate and handle complaints. • Print and arrange daily schedule notes. • Preparing, organizing and keep filing up to date. • Prepare reports. • Identify process and operations improvement. • Provide guidance to junior level or entry level staff. • Monitor and maintain office equipment and supplies. • Ensure office is kept clean and organized at all times.

Collections are generally responsible for managing all outstanding accounts receivables from clients and customers. • Contacting customers and informing them of their overdue bills. • Advising customers on their payment options and suggesting methods of payment. • Negotiating suitable payment plans. • Maintaining customer payment records. • Responding to customer queries. • Sending all invoices to all customers; individuals/corporate. • Attend walk-in customers • Attend calls and inquiries regarding payments. • Preparing all clearance letters, receipts, and statements of accounts upon request from customers. • Performs other related duties as assigned. • To achieve the monthly target of collection for the department.

1. Deliveries to various addresses nationwide 2. Organised and multi-task on the job 3. Adhere to schedules as assigned 4. Update customer from time to time for delivery progress/schedule if there’s delay of delivery time. 5. Inspect items when loading and unloading 6. Proper installations of product according to Company SOP 7. Ensure items are in good conditions when customer receives 8. Product functions and warranty explanation to customer 9. Update tasks assigned in systems upon completion of task 10. Collect payment from customer via bank transfer or card terminal only where necessary 11. Report back if vehicle is damaged or unsafe to drive 12. Follow Brunei road law and regulations

Responsibilities for Client Executive: –Establish relationships with existing and new clients - Find new prospects and new customers -Closing sales deals over the phone and maintaining good relationships with existing customers (Telemarketing) - Strive to improve customer satisfaction through excellent customer service - Identify and respond to client needs - Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in - Follow up on customer orders as necessary - Anticipate the needs of clients and address them accordingly - Meet with customers to determine their specific needs and wants, making suggestions as appropriate - The patience and ability to engage customers in conversation

The scope of employees’ work shall include, but not limited to the following: 1)Assist customers with: • Locating products in the store and escorting them to the right shelves. • Process customer transactions and keep records of any transactional activity. • Provide customers with information about products, services, and sales discounts. • Responds to customer’s inquiries about items’ availability at other branches including pricing. • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 2) Shop Maintenance • Maintain the cleanliness of the store and the checkout area. • Maintain proper product display while ensuring the company’s image and standards. • Assist in stock replenishment and keep track of inventory items. 3) Reporting • Report pricing discrepancies and loss and/or damage of products to Store Supervisor, Operation Executive and Operation Manager. • Report any customers’ complaints for future records. • Alerts management of any potential issues relating to daily operation. 4) Others: • Complete and assist tasks assigned by the Operation Executive and Operation Manager. • Any other relevant tasks may be assigned from time to time related to the shop’s operation such as assisting in inventory/stock count and allocation at the warehouse when the new stock shipment arrives.

The scope of employees’ work shall include, but not limited to the following: 1)Assist customers with: • Locating products in the store and escorting them to the right shelves. • Process customer transactions and keep records of any transactional activity. • Provide customers with information about products, services, and sales discounts. • Responds to customer’s inquiries about items’ availability at other branches including pricing. • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 2) Shop Maintenance • Maintain the cleanliness of the store and the checkout area. • Maintain proper product display while ensuring the company’s image and standards. • Assist in stock replenishment and keep track of inventory items. 3) Reporting • Report pricing discrepancies and loss and/or damage of products to Store Supervisor, Operation Executive and Operation Manager. • Report any customers’ complaints for future records. • Alerts management of any potential issues relating to daily operation. 4) Others: • Complete and assist tasks assigned by the Operation Executive and Operation Manager. • Any other relevant tasks may be assigned from time to time related to the shop’s operation such as assisting in inventory/stock count and allocation at the warehouse when the new stock shipment arrives.

- Responsible for coordinating general warehouse operations and activities such as releasing, receiving and unstuffing of stock from new shipment accurately (product, parts, etc.) - Conducting monthly stock checks - Ensure daily update of inventory accordingly - Receive and sort incoming stock and parts and ensure to store items in an orderly and accessible manner - Practice asset and inventory management such as FIFO 'First In First Out' method - Comply with health and safety regulations and warehouse procedures. Keep the warehouse clean, organized, and free from hazards - To keep proper filing of shipment / inventory records and perform any other duties as assigned

Barista Job Descriptions: The Barista operates in the front-of-house operations to take orders and key sales order into the cash register. He/She prepares blended and cold drinks according to the company's drink recipes and procedures. He/She weighs, grinds and packs coffee as per customer's orders. He/She sells and serves baked goods and miscellaneous food items to customers. He/She is required to provide positive customer experience. Prepare and serve great espresso and coffee drinks and be the Coffee Expert of our store. Excellent knowledge of coffees, their origins, their flavours, notes, and aromas, along with the various methods of brewing, preparation, and presentation. Barista Tasks: • Establish relationships for customer confidence. • Facilitate effective communication and engagement at the workplace. • Facilitate effective work teams. • Follow food and beverage safety and hygiene policies and procedures. • Interact with and serve guests. • Maintain food and beverage service environment. • Maintain workplace safety and health policies and procedures. • Manage productivity improvement. • Prepare and serve cold beverages. • Prepare and serve hot beverages. • Prepare for beverage service. • Provide specialty coffee service.

1. Supplier and Contract Management - Negotiating Contracts: Secure favorable terms with suppliers, focusing on price, quality, and delivery timelines. - Maintaining Good Supplier Relations: Build strong, long-term partnerships with suppliers. - Evaluate Suppliers: Assess and monitor supplier performance, ensuring reliability and quality. - Compare and Evaluate Offers: Review and analyze offers from suppliers to make informed purchasing decisions. 2. Inventory and Stock Management - Maintain Stock Levels: Ensure adequate inventory to meet business needs, avoiding overstocking or stockouts. - Monitor Inventory: Track inventory levels, manage reorder points, and coordinate timely replenishment. - Performing Inventory Inspections: Regularly inspect inventory for accuracy, quality, and condition. 3. Quality Control - Reviewing Product Quality: Ensure products meet company standards and customer expectations. - Reporting Damaged or Faulty Purchases: Identify, report, and resolve issues with damaged or faulty products. 4. Procurement Analysis and Sourcing - Prepare Cost Analyses: Analyze purchasing decisions to identify cost-saving opportunities. - Research Potential Vendors: Continuously seek out and evaluate new suppliers to maintain a competitive supplier base. - Sourcing Products: Procure products that meet quality standards and align with company needs. 5. Order Management - Track Orders and Ensure Timely Delivery: Monitor orders to ensure on-time and quality delivery from suppliers. 6. Industry Engagement and Compliance - Attend Industry Trade Shows: Stay updated on market trends, new products, and potential suppliers by attending relevant trade shows. - Internal Audit: Conduct audits to ensure compliance with company procurement standards.