Responsibilities for Sales Agent - Establish relationships with new customers - Find new prospects and new customers - Maintain and grow relationships with existing customers - Strive to improve customer satisfaction through excellent customer service - Identify and respond to client needs - Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in - Follow up on customer orders as necessary - Anticipate the needs of clients and address them accordingly - Meet with customers to determine their specific needs and wants, making suggestions as appropriate

Roles & Responsibilities - Create and post daily social media content (photos, reels, videos, and stories) to showcase Hart’s furniture. - Provide accurate information of product features, materials, pricing, and promotions to potential buyers. - Engage with online audiences by responding to comments, messages, and inquiries. - Develop creative social media posts to engage potential buyers - Assist customers in the showroom and provide product recommendations based on their needs. - Build strong customer relationships and provide excellent after-sales service. - Utilise effective selling techniques to promote products and maximise sales. - Achieve sales goals set by the management. - Upsell and cross-sell products to increase the average transaction value. - Make sure to be on time during your shift and be disciplined while working. - Ensure that products are properly displayed and organised in store. - Maintain cleanliness and aesthetics of showroom and products.

Your Role: • Create, manage, and monitor marketing campaigns (such as events, trade shows and product launches) across various platforms, including digital, print, and social media. • Coordinate the production of marketing materials such as brochures, newsletters, presentations, and promotional content. • Conduct market research to identify trends, target audiences, and competitor activities. • Manage and update the company’s website and social media channels to ensure consistent branding and messaging. • Develop and implement innovative, creative, and viral marketing strategies to boost brand recognition. • Liaise with external vendors, agencies, and media partners to execute marketing initiatives. • Support the sales team with materials, presentations, and lead generation activities.

• Conduct door-to-door installation of Cuckoo products in an efficient and timely manner. • Understand and advise clients regarding installation set up, warranty, proper care and maintenance. • Manage and resolve clients’ needs pertaining to installation issue. • Ensure timely completion of all paperwork and job completion in system. • Participate in all Company meetings and training sessions.

The scope of employees’ work shall include, but not limited to the following: 1)Assist customers with: • Locating products in the store and escorting them to the right shelves. • Process customer transactions and keep records of any transactional activity. • Provide customers with information about products, services, and sales discounts. • Responds to customer’s inquiries about items’ availability at other branches including pricing. • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 2) Shop Maintenance • Maintain the cleanliness of the store and the checkout area. • Maintain proper product display while ensuring the company’s image and standards. • Assist in stock replenishment and keep track of inventory items. 3) Reporting • Report pricing discrepancies and loss and/or damage of products to Store Supervisor, Operation Executive and Operation Manager. • Report any customers’ complaints for future records. • Alerts management of any potential issues relating to daily operation. 4) Others: • Complete and assist tasks assigned by the Operation Executive and Operation Manager. • Any other relevant tasks may be assigned from time to time related to the shop’s operation such as assisting in inventory/stock count and allocation at the warehouse when the new stock shipment arrives.

- Performing installation in accordance with all safety regulations. - Run electrical cables and connect AC to electricity. - Follow all safety guidelines when working with tools and equipment. - Perform regular maintenance on air conditioners. - Diagnose and repair AC. - Test air conditioners to make sure they are working properly. - Estimating and explaining additional installation charges to clients. - Explain to clients on installation process, warranties, proper AC care and maintenance. - Order parts for air conditioners when they need to be replaced.

The scope of employees’ work shall include, but not limited to the following: 1)Assist customers with: • Locating products in the store and escorting them to the right shelves. • Process customer transactions and keep records of any transactional activity. • Provide customers with information about products, services, and sales discounts. • Responds to customer’s inquiries about items’ availability at other branches including pricing. • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 2) Shop Maintenance • Maintain the cleanliness of the store and the checkout area. • Maintain proper product display while ensuring the company’s image and standards. • Assist in stock replenishment and keep track of inventory items. 3) Reporting • Report pricing discrepancies and loss and/or damage of products to Store Supervisor, Operation Executive and Operation Manager. • Report any customers’ complaints for future records. • Alerts management of any potential issues relating to daily operation. 4) Others: • Complete and assist tasks assigned by the Operation Executive and Operation Manager. • Any other relevant tasks may be assigned from time to time related to the shop’s operation such as assisting in inventory/stock count and allocation at the warehouse when the new stock shipment arrives.

• Perform inspection, carry out routine AC servicing and maintenance checks. • Test air conditioners to make sure they are working properly. • Run AC, observe its operation, read instruments and gauges, charge with specified types and amount of refrigerants. • Explain to clients on proper AC care and maintenance. • Updating completing job orders in the system. • Train less experienced co-workers.

• Conduct door-to-door servicing of Cuckoo products. • Replacing the filters from clients’ houses and performing other maintenance. • Call and set appts with clients. • Manage and follow up on clients’ needs. • Ensure timely completion of all paperwork and job completion in system. • Participate in all Company meetings and training sessions.

• Call clients and schedule appointments for installation and servicing. • Attend and resolve clients issues within the turnaround time. • Investigate and handle complaints. • Print and arrange daily schedule notes. • Preparing, organizing and keep filing up to date. • Prepare reports. • Identify process and operations improvement. • Provide guidance to junior level or entry level staff. • Monitor and maintain office equipment and supplies. • Ensure office is kept clean and organized at all times.