• Call clients and schedule appointments for installation and servicing. • Attend and resolve clients issues within the turnaround time. • Investigate and handle complaints. • Print and arrange daily schedule notes. • Preparing, organizing and keep filing up to date. • Prepare reports. • Identify process and operations improvement. • Provide guidance to junior level or entry level staff. • Monitor and maintain office equipment and supplies. • Ensure office is kept clean and organized at all times.

• Conduct door-to-door inspection, analyzing and troubleshooting of Cuckoo products on site. • Effectively addressing repair needs, including but not limited to fixing leaks, tightening fittings, replacing valves, fittings and tubings. • Check Cuckoo products and perform routine maintenance to ensure everything is in working order and good water quality. • Manage clients concerns and complaints and be able to explain technical terms in layman terms to clients. • Available for emergency service calls, which may occur during regular or off business hours. • Ensure timely completion of all paperwork and job completion in system. • Participate in all Company meetings and training sessions.