Customer Service: - Greet customers warmly and assist them in finding products. - Answer customer inquiries and provide information about products and services. - Resolve customer complaints or concerns in a professional and timely manner. - Build and maintain positive relationships with customers. Sales: - Achieve sales targets and goals set by the store management. - Utilize effective selling techniques to promote products and maximize sales. - Upsell and cross-sell products to increase the average transaction value. Product Knowledge: - Stay informed about the features and benefits of products. - Provide accurate and detailed Punctuality and discipline: - Making sure able to be on time during your shift and be disciplined while working. Merchandising and cleanliness: - Ensure that products are properly displayed and organized on shelves. - Implement merchandising strategies to attract customers and enhance the visual appeal of the store. - Make sure shelves and brand store is clean and upkeep.
Read MoreShift and transportation: - Must be able to work on shift and do not have any transportation issue to commute to work and back. Communication Skills: - Verbal Communication: The ability to articulate product features, benefits, and answer customer questions effectively. - Listening Skills: Understanding customer needs by actively listening to their concerns and preferences. Interpersonal Skills: - Relationship Building: Building and maintaining positive relationships with customers to encourage repeat business. - Empathy: Understanding and relating to the customer's perspective to address their needs. Negotiation Skills: - Persuasion: Convincing customers to make a purchase through effective persuasion techniques. - Negotiation: Finding mutually beneficial solutions during the sales process. Product Knowledge: - In-depth Knowledge: Thorough understanding of the products or services being sold, including features, benefits, and specifications. - Continuous Learning: Keeping up-to-date with industry trends and product knowledge. Time Management: - Prioritization: Managing time effectively to focus on high-priority tasks and meet sales targets. - Efficiency: Streamlining tasks to maximize productivity throughout the sales process.
Read MoreYour Role: • Create, manage, and monitor marketing campaigns (such as events, trade shows and product launches) across various platforms, including digital, print, and social media. • Coordinate the production of marketing materials such as brochures, newsletters, presentations, and promotional content. • Conduct market research to identify trends, target audiences, and competitor activities. • Manage and update the company’s website and social media channels to ensure consistent branding and messaging. • Develop and implement innovative, creative, and viral marketing strategies to boost brand recognition. • Liaise with external vendors, agencies, and media partners to execute marketing initiatives. • Support the sales team with materials, presentations, and lead generation activities.
Read More• Must possess a Degree or diploma Certification in Marketing, Business and Management Studies or any equivalent field. • Knowledge of Marketing is an advantage but not mandatory. • Portfolio showcasing successful and innovative marketing campaigns. • Excellent understanding of social media trends, digital marketing, and viral growth strategies. • Has an eye for setting up booth, stores for branch and roadshows. • Ability to work in a fast-paced environment and think outside the box. • Excellent written and verbal communication abilities. • Fluency in written and spoken English and Bahasa Malaysia. • Team player with good organising, time management and interpersonal skills.
Read MoreJob Overview: We are seeking a dynamic and results-oriented Marketing Assistant to join our team. The ideal candidate will be responsible for developing and implementing marketing strategies that drive brand awareness, engage customers, and generate leads. The Marketing Assistant will work closely with cross-functional teams to execute integrated marketing campaigns and contribute to the overall success of the company. Roles and Responsibilities: Lead Generation: Develop and execute lead generation campaigns to drive sales and increase customer acquisition. Work closely with the sales team to ensure marketing initiatives align with sales objectives. Customer relationship management: Create and execute innovative marketing strategies to promote our products/services. Conduct market research to identify trends, opportunities, and competitive threats. Develop and maintain a comprehensive understanding of target audience behavior. Content Creation and Management: Generate compelling and creative content for various channels, including social media, blogs, email campaigns, and website. Manage and update content on digital platforms to ensure relevance and accuracy. Digital Marketing: Oversee digital marketing initiatives, including SEO, SEM, email marketing, and social media advertising. Analyze campaign performance and make data-driven recommendations for improvement. Event Planning and Coordination: Plan and coordinate marketing events, conferences, and trade shows to enhance brand visibility. Collaborate with internal teams and external vendors to ensure successful event execution. Collaboration and Communication: Work collaboratively with cross-functional teams, including sales, product development, and customer support. Communicate marketing plans, results, and insights to key stakeholders.
Read MoreQualifications: Bachelor's degree or Diploma in Marketing, Business, or a related field. Proven experience in a similar marketing role. Strong knowledge of digital marketing trends and tools. Excellent written and verbal communication skills. Analytical mindset with the ability to interpret data and make data-driven decisions. Skillset required: Analytical Skills: Data analysis skills to interpret marketing metrics and track campaign performance. Ability to use analytics tools to derive insights and make data-driven decisions. Creativity: Innovative thinking to develop unique and engaging marketing strategies. Creativity in content creation, design, and campaign concepts. Communication Skills: Excellent verbal and written communication skills. Ability to convey complex ideas and marketing concepts clearly to diverse audiences. Project Management: Strong organizational and project management skills to handle multiple campaigns simultaneously. Ability to meet deadlines and manage resources efficiently. Market Research: Knowledge of market research techniques to understand customer needs and industry trends. Ability to conduct competitor analysis to inform marketing strategies. Team Collaboration: Collaboration skills to work effectively with cross-functional teams such as sales, product development, and design. Ability to communicate marketing goals and strategies to different departments. Adaptability: Ability to adapt to changes in the market, industry, or company objectives. Flexibility to adjust marketing strategies based on evolving business needs.
Read MoreRoles & Responsibilities - Create and post daily social media content (photos, reels, videos, and stories) to showcase Hart’s furniture. - Provide accurate information of product features, materials, pricing, and promotions to potential buyers. - Engage with online audiences by responding to comments, messages, and inquiries. - Develop creative social media posts to engage potential buyers - Assist customers in the showroom and provide product recommendations based on their needs. - Build strong customer relationships and provide excellent after-sales service. - Utilise effective selling techniques to promote products and maximise sales. - Achieve sales goals set by the management. - Upsell and cross-sell products to increase the average transaction value. - Make sure to be on time during your shift and be disciplined while working. - Ensure that products are properly displayed and organised in store. - Maintain cleanliness and aesthetics of showroom and products.
Read MoreRequirements: - No transportation issue to commute to work and other work-related events. - Must be able to work on shift - Possess the ability to articulate product features, benefits, and answer customer questions effectively. - Able to understand customer needs by actively listening to their concerns and preferences. - Equip with effective persuasion techniques to convince customers to make a purchase - Seek mutually beneficial solutions for customers during the sales process. - Able to work under stress to meet sales targets. - Able to accept criticisms and make improvements to serve customers better. - Willing to build and maintain positive relationships with customers to encourage repeat business.
Read MoreResponsibility: 1. Increasing a company’s productivity by teaching new skills and knowledge to employees. 2. Prepares new sales representatives by conducting orientation to sales process; Product education, on the job training. 3. Provide skills sharing and updates on soft skills 4. Determines training needs by traveling with sales representatives; observing sales encounters; conferring with sales managers.
Read MoreSkills: 1. Impressive communication, presentation, and interpersonal skills. 2. Excellent time management and organizational skills. 3. No transport issues. 4. At least 2-3 years of experience in training field.
Read MoreRESPONSIBILITIES • Support the daily operations of stores and assist in other relevant or necessary matters; • Serve the customers in a positive and polite manner and answer any inquiries about our products; • Maintain cleanliness of the store; • Adhere to hygiene and food safety standards in the handling and preparation of food products; • Perform any other ad-hoc duties assigned;
Read MoreSKILLS • Strong passion for Service • Willingness to work on a rotating roster • Able to work in a fast-paced environment • Be dedicated to customer satisfaction and a great customer experience
Read More1. HANDLING OFFICE CLERICAL TASKS 2. PREPARING SCHEDULE TASK FOR ALL LOGISTIC TEAMS 3. COORDINATION BETWEEN CUSTOMERS AND LOGISTIC TEAMS 4. UPDATE DATABASE 5. STOCK MONITORING 6. COMPLAINT LOGS UPDATES
Read More• Good phone skills, product knowledge, Quality focus, market knowledge and multitask • Good command in English and Malay • Good communication skills and excellent time management • Skilled with its Microsoft office and related systems • Adaptable, flexible and reliable to work positively in a dynamic, fast paced environment
Read More• Perform inspection, carry out routine AC servicing and maintenance checks. • Test air conditioners to make sure they are working properly. • Run AC, observe its operation, read instruments and gauges, charge with specified types and amount of refrigerants. • Explain to clients on proper AC care and maintenance. • Updating completing job orders in the system. • Train less experienced co-workers.
Read More- Proven work experience in servicing and maintaining air conditioning units. - Valid driving license. - Ability to climb ladders at heights. - Customer Service skill - Time Management - Willing to work overtime - Familiarity with computers
Read More• Conduct door-to-door servicing of Cuckoo products. • Replacing the filters from clients’ houses and performing other maintenance. • Call and set appts with clients. • Manage and follow up on clients’ needs. • Ensure timely completion of all paperwork and job completion in system. • Participate in all Company meetings and training sessions.
Read More• Possess own vehicle with valid driving licence. • Able to communicate in both English and Malay. • Professional appearance and work ethic. • Time Management • Customer Service skill • Willing to work overtime and on non-working or Public Holidays. • Proactive, initiative and work independently.
Read More• Call clients and schedule appointments for installation and servicing. • Attend and resolve clients issues within the turnaround time. • Investigate and handle complaints. • Print and arrange daily schedule notes. • Preparing, organizing and keep filing up to date. • Prepare reports. • Identify process and operations improvement. • Provide guidance to junior level or entry level staff. • Monitor and maintain office equipment and supplies. • Ensure office is kept clean and organized at all times.
Read More• Detail oriented • Able to work in a team environment. • Excellent oral and written communication skills. • Computer profiency • Ability to multitask and work independently with minimum supervision. • Previous work experience in customer service support will be an added advantage.
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