Key Responsibilities: 1. Customer Service: • Greet customers in a friendly manner. • Keep customer well informed on schedule changes. • Maintain good communication with customers. • Provide basic instructions and troubleshooting support to customers experiencing issues. • Address customer inquiries and concerns related to the customer’s product. 2. Cleaning and Sanitization: • Vacuum, clean and sanitize chair surfaces, including upholstery and control panels. • Apply leather polish to all leather surface of massage chair • Apply sufficient amount of grease to the mechanism and rail track of massage chair. • Vacuum, clean and sanitize fitness product surfaces, mat and display. • Lubricate treadmill running mat. 3. Documentation and reporting: • Update customer’s service card. • Ensure service form are completed and sign-off by customer. • Update completed task to admin and Easyown system on daily basis. • Report back if there’s issue or fault of customer’s product 4. Quality Control: • Conduct quality and functional checks to ensure that massage chairs meet established standards. • Report any issues or patterns to Admin for further analysis and actions.