FULL TIME
Requirements: • At least one to two years of supervisory experience working with specialty coffee. • Sharp attention to detail. • A love of coffee and thirst for knowledge. • Excellent communication skills and charm in abundance, with excellent guest service skills. • The ability to deal with immense pressure and work quickly whilst maintaining consistently high standards. • A high level of organization. • Demonstrative ability to work well within a team.
The Supervisor/Senior Barista assists the Head Barista and supervises to ensure that proper security procedures are in place to protect employees, guests, and company assets. He/She manages shifts while upholding standards, product quality, and cleanliness. He/She investigates and resolves complaints concerning quality and service. He/She ensures positive guest service in all areas. He/She possesses barista experience and coffee knowledge and provides barista training to staff. He/She manages the daily operations of the outlet and maintains a quality standard of services. He/She performs daily inventory checks to ensure the maintenance of stocks. He/She corrects any operational inconsistency, and orders, and maintains an acceptable par stock level. Prepare and serve great espresso and coffee drinks and be the Coffee Expert of our store. Excellent knowledge of coffees, their origins, their flavors, notes, and aromas, along with the various methods of brewing, preparation, and presentation. *Senior Barista Tasks:* • Coach for service performance. • Conduct orientation and training. • Coordinate food and beverage service. • Develop a work team. • Implement site/outlet and equipment maintenance plans. • Maintain displays. • Maintain inventories. • Manage operations for service excellence. • Manage productivity improvement. • Manage quality systems and processes. • Manage service performance. • Manage workplace safety and health system. • Prepare and serve hot beverages. • Provide quality control for service. • Provide specialty coffee service. • Solve problems and make decisions at the supervisory level. • Supervise quality procedures. • Supervise, motivate, and empower staff.
SUPERVISOR/SENIOR BARISTA (W Venture Partners)